We want you to love your purchase. Sculptalights accepts returns on a vast majority of our products (in new, uninstalled condition and original packaging) within 30 days of receipt. To request a return, please call 800.403.1790 or email @ firstname.lastname@example.org. Please include your name, address, date of purchase, Order#, items to be returned and reason for return.
Return labels will be provided and your refund credit will be issued after the item has been received and inspected. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. Any expedited shipping charges you paid on the original order are non-refundable. *Any of these that charges that apply will be deducted from your refund.
The following items may NOT be returned
- Products that are not in the original condition and packaging
- Open Box/Closeout items
- Products that have been installed or assembled
- Light Bulbs
- Large quantities of the same product (6 or more)
- Note that a request to return items totaling more than $3,000 may incur restocking fees. We reserve the right to apply refunds in the form of a credit in certain circumstances.
If your item was delivered via freight, your return is subject to a $99.00 freight pick up fee which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Please note, items requiring freight delivery and/or returns are only available for shipment to addresses in the 48 contiguous US states.
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.
Once you notify us that your product was damaged, Sculptalights will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to order a replacement fixture at no cost to you as soon as the damaged one has been picked up or you have been instructed to discard. Upon receipt of damaged product or approval from the shipping company that it is clearly a damage we will ship you a replacement free of charge.
Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 15 days of receiving your order by calling us @ 800.403.1790. Photos required.
Once we receive your order we ship out quickly, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at @ 800-403-1790 and we will attempt to stop or modify the order. Once an item has shipped, cancellation is not possible. Closeout or non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation. If an order ships prior to confirmation, you may have the option of returning the item once it is received. A refund will be issued following the standard return process.